Investor grievance redresal mechanism
The Portfolio Manager shall endeavor to handle any complaints of Clients in the following manner:
1. The Client may visit the office of the Portfolio Manager during office hours (Monday – Friday 11.00 AM to 5.00 PM) / send a written complaint / email the Portfolio Manager on complaints@anived.com. On receipt of the complaint, the Investor Relations Officer on a best effort basis shall resolve the complaint at the earliest and not later than one month of the receipt of the complaint. The Investor Relations Officer shall take appropriate steps to resolve the complaint.
2. In the event the complaint is not resolved within one month, the Client and the Principal Officer or any person designated by the Portfolio Manager shall endeavor to resolve the complaint through amicable discussions.
3. If the Client and the Principal Officer fail to resolve the dispute through amicable discussions within fifteen (15) working days of the date of commencement of such discussions, the dispute shall be referred to arbitration by a sole arbitrator to be appointed by the Portfolio Manager. The seat and venue of Arbitration shall be Mumbai. The arbitration proceedings shall be governed by the Indian Arbitration and Conciliation Act, 1996, as amended, and shall be conducted in English. The courts of Mumbai, India shall have exclusive jurisdiction in respect of the arbitration.
4. The Client may also register/lodge complaints online on SCORES (SEBI COMPLAINTS REDRESS SYSTEM) portal i.e. www.scores.gov.in by clicking on “Complaint Registration” under “Investor Corner” or complaint can also be communicated by telephone at 18002667575 or 1800227575
APMPL – Diclosure Document
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